Dear Dr. Karen,

Can a restaurant manager be popular and still effective?

M

Dear M,

It’s vital that a restaurant manager have some daily guidelines, or rules, that his staff must follow. Therefore, he can be friendly but not “friends” with the staff. A supervisory distance helps to enforce the rules consistently and fairly. Think of your self as a wise guide.


Sample of the rules:

1- Show up to work on time.

2- Be polite, even under pressure.

3- Keep all work surfaces orderly and as clean as possible.


Kind regards,
Dr. Karen